Welcome to the KC TV Help Desk Page

Click the links below to find help:

Software Required

Live Broadcast Help

Video On-Demand (VOD) Help

Audio Help

Contact KC TV Help Desk

Browser and bandwidth detection

Software Required

To view KC Video, you must have the latest version of Adobe Flash Player installed

Visit http://get.adobe.com/flashplayer/ to download the latest version

NOTE: The McAfee Security Scan Plus software offered by Adobe is not required

Live Broadcast Help

This section is for those who are viewing a Live Broadcast. Typically, the Den and the Tour are streamed live and unedited. Once the Live Stream has ended, it cannot be viewed again. If you tune in half-way through the broadcast, you will not be able to see what has already been shown.

You will not be able to do the following with a live event:

• Pause the video
• The remaining time will not be displayed (since we don't know how long it will last)
• Rewind or Fast Forward
• Change the Video Quality

We often experience high volumes of traffic for live broadcasts. If you are experiencing problems viewing the live stream, try the following:

• Reload the page. (F5 on your keyboard, or click the refresh icon at the top of your browser)
• Close all of your other browser windows and other running applications
• Use the Alternative Player - click the "Alternative Player" link below the video player
• Restart your browser
• Restart your computer
• Try again later, when the Live Video has been posted to Video On-Demand

Video On-Demand (VOD) Help

This section is for those who are viewing a VOD (Video On-Demand) Broadcast. This means that the video has been pre-recorded and is available for viewing anytime. It is not a Live Broadcast. Typically, Live events, such as the Den and the Tour are uploaded to VOD after the Live event occurs. This is usually done right after the Live broadcast so viewers can watch it at their convenience.

Special Messages and the Matrix are usually pre-recorded and made available through VOD.

The Matrix is released every Tuesday night at 9pm est (6pm pst) and made available for 24-36 hours. If you missed a Matrix, they will be available through the e-partnership program coming very soon.

If you are experiencing problems viewing the VOD stream, try the following:

• Reload the page
• Close all of your other browser windows and other applications
• Use the Alternative Player - click the "Alternative Player" link below the video player
• Restart your browser
• Restart your computer

Audio Help

If you can see the video, but cannot hear the audio, try the following:

• Confirm your speakers are plugged into the computer and power socket (if external speakers)
• Confirm the audio is turned up on the computer and in the video player
• Confirm that no headphones are plugged into the computer. (If you are using headphones, confirm they are plugged in.
• Visit another internet site, such as Youtube, to confirm that your computer can play video and audio

Contact KC TV Help Desk if you continue to have problems